개인정보 처리방침
개인정보 처리방침
본 개인정보 처리방침은 PamsoPay와 PamsoPay 그룹 관련 법인/자회사/그룹 관계사(이하 "PamsoPay")가 PamsoPay 웹사이트([PamsoPay.co]), PamsoPay 모바일 앱, 또는 PamsoPay API를 사용하는 타사 애플리케이션(이하 "PamsoPay 사이트") 및 PamsoPay 서비스 이용 시, 고객의 정보를 수집, 사용, 저장, 공유, 보호하는 방법에 대해 설명합니다.
PamsoPay 사이트 및 PamsoPay 서비스를 이용함으로써, 귀하는 본 개인정보 처리방침에 명시된 데이터 처리 방식에 동의하는 것으로 간주됩니다. 우리는 주기적으로 본 개인정보 처리방침을 업데이트할 수 있으며, 귀하의 책임 하에 자주 이 페이지를 확인할 것을 권장드립니다. 법적으로 요구되는 경우, 개인정보 처리방침 변경 사항에 대해 귀하에게 별도로 통지해 드립니다.
정보 수집 방법
PamsoPay 서비스를 이용할 때, 귀하의 컴퓨터, 휴대전화 또는 기타 장치에서 전송된 정보를 수집합니다. 여기에는 IP 주소, 장치 식별 정보(장치명, 유형, 운영체제 등), 위치 정보, 모바일 네트워크 정보, 웹 로그 정보(브라우저 유형, 사이트 접속 내역 등)가 포함될 수 있습니다. PamsoPay는 13세 미만 아동의 개인정보를 의도적으로 수집하지 않습니다.
귀하가 PamsoPay 계정을 생성하거나 서비스를 이용할 경우, 당사 또는 PamsoPay를 대신하여 서비스를 제공하는 협력업체는 다음과 같은 정보를 수집할 수 있습니다.
연락처 정보: 이름, 주소, 전화번호, 이메일 주소 등
디지털 자산 거래 한도 승인 요청 시 추가적인 신원 확인을 위해 생년월일, 정부 발행 신분증 사본 등 추가 정보
PamsoPay 서비스 사용 시 거래 기록과 컴퓨터 또는 모바일 장치에 대한 정보를 수집하여 사기 방지, 계정 모니터링, 악성 소프트웨어 식별 목적으로 사용합니다.
소셜 미디어 계정(Facebook, Twitter 등)과 연동한 정보를 제공할 경우, 해당 정보도 수집, 저장, 사용됩니다.
고객 지원팀과의 소통을 통해 추가 정보를 제공할 수도 있습니다.
쿠키 사용
PamsoPay는 귀하가 웹사이트에 접속하거나 애플리케이션을 사용할 때 쿠키 또는 픽셀 태그와 같은 작은 데이터 파일을 장치에 저장할 수 있습니다. 이러한 기술을 통해,
-PamsoPay 고객으로 인식
-서비스 및 광고 개인화
-프로모션 효과 측정
-장치 정보를 수집하여 위험 완화 및 사기 방지
PamsoPay는 세션 쿠키와 영구 쿠키를 사용하며, 세션 쿠키는 로그아웃 또는 브라우저 종료 시 만료됩니다. 영구 쿠키는 삭제되거나 만료될 때까지 남아있습니다.
PamsoPay 쿠키는 당사 웹사이트 외부에서도 사용할 수 있습니다. 예를 들어, 타사 애플리케이션이나 웹페이지를 사용할 때, 해당 쿠키는 타사 웹사이트의 개인정보 처리방침을 따르므로 PamsoPay가 이를 통제하지 않습니다.
개인정보 보호 및 저장
"개인정보"는 특정 개인을 식별할 수 있는 정보를 의미하며, 익명화된 정보는 본 방침의 적용을 받지 않습니다. PamsoPay는 개인정보의 무단 액세스, 유출, 변경, 파기로부터 보호하기 위해 적절한 물리적, 전자적, 절차적 보안 조치를 취합니다.
고객의 개인정보는 미국 등 PamsoPay의 데이터센터에서 처리되며, 당사는 법적 요구에 따라 최소 5년 동안 데이터를 보관합니다.
PamsoPay는 귀하의 개인정보에 대한 액세스 요청을 처리하며, 특정 상황에서는 처리 수수료가 부과될 수 있습니다.
개인정보 이용 목적
수집한 개인정보는 귀하에게 안전하고 맞춤화된 경험을 제공하기 위해 사용됩니다. 주요 사용 목적은 다음과 같습니다.
-요청한 서비스 제공 및 고객 지원
-거래 처리 및 알림 발송
-문제 해결 및 법적 의무 이행
-사기 방지 및 계정 보호
-연구 및 통계 분석
-마케팅 및 서비스 업데이트 제공
귀하는 개인정보의 제3자 공유 및 특정 사용에 대해 언제든지 동의 철회할 수 있습니다.
마케팅
PamsoPay는 귀하의 동의 없이 제3자에게 개인정보를 판매하거나 대여하지 않습니다. PamsoPay는 마케팅 메시지 발송 시, 귀하가 수신을 원하지 않을 경우 이를 거부할 수 있는 방법을 제공합니다.
기타
PamsoPay 사용자와의 개인정보 공유
디지털 자산 거래 시, 판매자와 귀하의 배송지, 이름, 이메일 주소가 공유될 수 있으며, 판매자는 이 정보를 마케팅 목적으로 사용할 수 없습니다.
개인정보 제3자 공유
PamsoPay는 사기 방지, 법적 의무 이행 등을 위해 신원 확인 서비스 제공 업체와 정보를 공유할 수 있습니다. 또한 법적 요청에 따라 정부 기관 또는 법 집행 기관에 정보를 제공할 수 있습니다.
유럽 경제 지역(EEA) 사용자 동의
EEA 지역에 거주하는 사용자는 본인의 개인정보가 법적 의무를 준수하기 위해 해외로 전송되는 것에 대해 명시적으로 동의해야 합니다. EEA 사용자 동의를 철회하려면 support@PamsoPay.co로 이메일을 보내 주십시오.
문의 방법
개인정보 처리방침에 대한 질문이나 불만 사항이 있는 경우, PamsoPay 고객지원 페이지 또는 support@PamsoPay.com으로 문의해 주세요.
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Privacy Policy
This Privacy Policy describes how PamsoPay as well as the relevant PamsoPay group entities/subsidiaries/group-related entities (collectively known as “PamsoPay”) collects, uses, stores, shares, and protects your information whenever you use [PamsoPay.co], a PamsoPay mobile app, any PamsoPay or third party applications relying on such an API (the "PamsoPay Site") or any PamsoPay Services. By using the PamsoPay Site and PamsoPay Services, you consent to the data practices prescribed in this statement. We may periodically post changes to this Privacy Policy on this page, and it is your responsibility to review this Privacy Policy frequently and we encourage you to visit this page often. When required by law, we will notify you of any changes to this Privacy Policy.
How We Collect Information About You
When you use PamsoPay Services, we collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website. PamsoPay does not intentionally collect information from or about any individual who is under 13 years old.
If you create an account or use PamsoPay Services, we, or our affiliates vendors acting on our behalf may collect the following types of information: Contact information - your name, address, phone, email, Skype ID, and other similar information;
If you seek permission to transact Digital Currency buy and sell limits associated with your PamsoPay Account, we may require you to provide additional information which we may use in collaboration with service providers acting on our behalf to verify your identity or address, and/or to manage risk. This information may include your date of birth, taxpayer or government identification number, a copy of your government-issued identification, or other personal information. We may also obtain information about you from third parties such as credit bureaus and identity verification services.
When you use PamsoPay Services, we collect information about your transactions and/or your other activities on our website and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes, to monitor for possible breaches of your PamsoPay Account, and to identify any malicious software or other activity that may harm PamsoPay or its users.
You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The information we have access to varies by site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with your PamsoPay account and authorizing PamsoPay to have access to this information, you agree that PamsoPay may collect, store, and use this information in accordance with this Privacy Policy.
Finally, we may collect additional information you may disclose to our customer support team.
How We Use Cookies
When you access our website or content or use our application or PamsoPay Services, we or the companies we work with may place small data files called cookies or pixel tags on your computer or other devices. We use these technologies to:
-Recognize you as a PamsoPay customer;
-Customize PamsoPay Services, content, and advertising;
-Measure promotional effectiveness; and
Collect information about your computer or other access device to mitigate risk, help prevent fraud, and promote trust and safety.
We use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire.
We also use Local Shared Objects, commonly referred to as "Flash cookies," to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud, and to support our sites and services.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of PamsoPay Services. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.
You may encounter PamsoPay cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the PamsoPay Privacy Policy does not cover their use.
How We Protect and Store Personal Information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymized so it does not and cannot be used to identify a specific user. PamsoPay takes reasonable precautions, as described herein, to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
We store and process your personal and transactional information, including certain payment information, where PamsoPay facilities or our service providers are located, including in the United States of America, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. We store our customers' personal information securely throughout the life of the customer's PamsoPay Account. PamsoPay will retain your personal information for a minimum of five years or as necessary to comply with our legal obligations or to resolve disputes.
You may request access or make corrections to your personal data held by PamsoPay. PamsoPay may charge a fee for processing your request for access. Such a fee depends on the nature and complexity of your access request. Information on the processing fee will be made available to you.
Please contact us (please see the “How to contact us” section below) for details on how you may request such access or corrections.
How We Use The Personal Information We Collect
Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information for matters such as:
-Provide PamsoPay Services and customer support you request;
-Process transactions and send notices about your transactions;
-Resolve disputes, collect fees, and troubleshoot problems;
-Prevent and investigate potentially prohibited or illegal activities, and/or violations of our posted user terms;
-Carrying out research, planning, and statistical analysis;
Analytics for the purposes of developing or improving our products, services, security, service quality, and advertising strategies;
Managing our infrastructure and business operations and complying with internal policies and procedures;
Complying with all applicable laws, regulations, rules, directives, orders, instructions, and requests from any local or foreign authorities, including regulatory, governmental, tax, and law enforcement authorities or other authorities;
Enforcing obligations owed to us; and/or seeking professional advice, including legal advice;
Customize, measure, and improve PamsoPay Services and the content and layout of our website and applications;
Deliver targeted marketing, service update notices, and promotional offers based on your communication preferences; and
Verify your identity by comparing your personal information against third-party databases.
We will not use your personal information for purposes other than those purposes we have disclosed to you, without your permission. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or PamsoPay Services may not be available to you.
Marketing
We will never sell or rent your personal information to third parties.
Any communications we send to you will either be related to your account or will be related to PamsoPay services or products. In the event PamsoPay sends any communication to you which is not related specifically to your account, PamsoPay will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.
We may use your personal data to offer you products or services, including special offers, promotions, contests, or entitlements that may be of interest to you or for which you may be eligible. Such marketing messages may be sent to you in various modes including but not limited to electronic mail, direct mailers, short message service, telephone calls, facsimile, and other mobile messaging services.
In respect of sending telemarketing messages to your telephone number via short message service, telephone calls, facsimile, and other mobile messaging services, please be assured that we shall only do so if we have your clear and unambiguous consent in writing or other recorded form to do so or if you have not otherwise made the appropriate registration of that number with the Do Not Call Registry. If we have an ongoing relationship with you and you have not indicated to us that you do not wish to receive telemarketing messages sent to your telephone number, we may send you telemarketing messages to that number related to the subject of our ongoing relationship via short message service, facsimile and other mobile messaging services (other than a voice or video call).
You may at any time request that we stop contacting you for marketing purposes via selected or all modes.
To find out more about how you can change the way we use your personal data for marketing purposes, please contact us. Nothing in this section shall vary or supersede the terms and conditions that govern our relationship with you.
How Personal Information is Shared With Other PamsoPay Users
If you use your PamsoPay Account to transfer Digital Currency in connection with the purchase or sale of goods or services, we or you may also provide the seller with your shipping address, name, and/or email to help complete your transaction with the seller. The seller is not allowed to use this information to market their services to you unless you have agreed to it. If an attempt to transfer Digital Currency to your seller fails or is later invalidated, we may also provide your seller with details of the unsuccessful transfer. To facilitate dispute resolutions, we may provide a buyer with the seller's address so that goods can be returned to the seller.
In connection with a Digital Currency transfer between you and a third party, including merchants, a third party may share information about you with us, such as your email address or mobile phone number which may be used to inform you that a transfer has been sent to or received from the third party. We may use this information in connection with such transfers to confirm that you are a PamsoPay customer, that Digital Currency transfers are enabled, and/or to notify you that you have received Digital Currency. If you request that we validate your status as a PamsoPay customer with a third party, we will do so. You may also choose to send Digital Currency to or request Digital Currency from an email address. In such cases, your user name will be displayed in an email message notifying the user of the designated email address of your action. Please note that merchants you interact with may have their privacy policies, and PamsoPay is not responsible for their operations, including, but not limited to, their information practices.
If you authorize one or more third-party applications to access your PamsoPay account, then the information you have provided to PamsoPay may be shared with those third parties. Unless you provide further authorization, these third parties are not allowed to use this information for any purpose other than to facilitate your transactions using PamsoPay services.
How We Share Personal Information With Other Parties
We may share your personal information with parties such as the following:
Third-party identity verification services in order to prevent fraud. This allows PamsoPay to confirm your identity by comparing the information you provide us to public records and other third-party databases. These service providers may create derivative data based on your personal information that can be used solely in connection with the provision of identity verification and fraud prevention services;
Service providers under contract who help with parts of our business operations such as bill collection, marketing, and technology services. Our contracts require these service providers to only use your information in connection with the services they perform for us, and prohibit them from selling your information to anyone else;
Financial institutions with which we partner;
Companies or other entities that we plan to merge with or be acquired by. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to your personal information. You will receive prior notice of any change in applicable policy;
Law enforcement, government officials, or other third parties such as when: (i) We are compelled to do so by a subpoena, court order, or similar legal procedure; or (ii) We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our User Agreement; and
Other third parties
Please be assured that when we disclose your personal data to such parties, we require them to ensure that any personal data disclosed to them are kept confidential and secure.
If you establish a PamsoPay account indirectly on a third-party website or via a third-party application, any information that you enter on that website or application (and not directly on a PamsoPay website) will be shared with the owner of the third-party website or application and your information may be subject to their privacy policies.
In general, we will notify you of material changes to this policy by updating the last updated date at the top of this page, and we will provide you with explicit notice of material changes as required by law. We recommend that you visit this page frequently to check for changes.
Specific Consent by Users in The European Economic Area
If you are located in, or a resident of, the European Economic Area ("EEA"), you specifically and voluntarily consent to the transfer of your personal information to our related entity and service providers in some countries, for the specific purposes of performing identity verification or checking, to enable us to prevent fraud and comply with our legal obligations.
Some countries may not have protections in place for personal data as extensive as those within the EEA. However, we require our service providers, including PamsoPay to treat your personal information in strict confidence and use appropriate security measures to protect it. We also require them to uphold the standards of the European Union's Directive on Data Protection, and all of our other obligations under this Privacy Policy.
You may revoke your consent to this section at any time by emailing support@PamsoPay.co with the subject line "Revoke EEA data consent". How you can access or change your personal information.
You are entitled to review, correct, or amend your personal information, or to delete that information where it is inaccurate, and you may do so at any time by logging in to your account and clicking the Profile or My Account tab. This right shall only be limited where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated. If you close your PamsoPay account, we will mark your account in our database as "Closed," but will keep your account information in our database for a period of time described above. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, as required by law, or in accordance with this Privacy Policy.
How You Can Contact Us About Privacy Questions
If you have questions or concerns regarding this policy, or if you have a complaint, you should contact us on our support page, by emailing support@PamsoPay.com.